Were Sorry There Was an Error With Your Billing Address Information Please Try Again
Hi Bob,
For the states to ameliorate assist, we need to identify starting time equally to why your Office apps keeps asking y'all to sign in. Kindly provide the following information:
- Tin can you tell us when did the effect get-go?
- Are you getting the said error message upon signing in?
- Accept you recently inverse your account password?
In the meantime, nosotros recommend that you lot perform a clean boot in your Windows figurer to eliminate software conflicts. You may refer to this link for the steps.
We await forward to your reply.
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The trouble started 2 days ago.
I can sign in OK. The problem is that the Office apps do not stay signed in. When I open Word or Excel, they require me to sign in. Even after signing in, if I open an existing file, then that also requires me to sign in once again (otherwise upload to OneDrive fails).
I have not inverse my account countersign.
A clean boot makes no difference.
I have also deleted all Part credentials in Windows, but that did not help.
Every bit suggested in another thread, I selected the option to sign in with another account. I have only one account, so I selected the existed business relationship. No effect.
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Thanks for the information. Are yous getting the aforementioned mistake bulletin to all Office apps on your reckoner? As well, is your account uses @outlook.com as e-mail domain?
In the meantime, nosotros recommend that yous open up the Discussion or Excel app in safety style to see if the issue persist. You may refer to this link for the steps.
Nosotros await forwards to your update.
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The aforementioned problem happens in all Office applications.
I am using a hotmail email address.
The trouble persists in Office safe mode.
I tried unselecting and selecting the option in OneDrive's settings: "Use Office 2016 to sync Office files that I open up". Function then stayed logged in for nigh a day. Simply now the problem has returned.
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Hello Bob,
We would like to confirm, are y'all able to sign in to your Office contour page (same email and password) without errors?
If you lot are able to login to your account without problems, possible that there are application or registry files that are corrupted that might crusade this concern.
If you have not performed it yet, we recommend that y'all follow thursday instructions on how to run SFC and DISM from ZigZag3143 's commodity: (click hither).
Once done, re-install the affected apps.
Should you need further assistance. Feel complimentary to reply on this thread.
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I tin can sign in to my Office contour page OK.
I ran both SFC and DISM. Neither plant whatsoever errors.
The occurrence of sign in issues has been decreasing, though it has not disappeared entirely. I suspect that the cause of the problem is at the Microsoft server end, rather than anything at my terminate.
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There is a possibility that the business relationship itself have business organization that is needed to exist checked with. To further assist you with that matter, you can communicate with our Answer Desk-bound team past going through this link.
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I have been having the aforementioned trouble. Excel and Word inquire me to sign in every time, and opens with a pop-up the says there are new features, "accept and open up..". EVERY TIME. It keeps request me to sign in, even though my name is displayed at the top correct,
showing that I am signed in.
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Hi,
We would like to confirm other information. Kindly answer the following questions:
- Are you lot able to open the apps in safe manner without getting the prompts for signing in your account?
- Are you able to log in to your Part account web page?
- Is your account connected to an Substitution server?
- Have you performed any troubleshooting steps?
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I'm having exactly the same trouble. Your screenshot is 100% accurate!
Regards
Samuel
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Source: https://answers.microsoft.com/en-us/msoffice/forum/all/how-to-fix-sorry-we-cant-get-to-your-account-right/4a072bfe-c3d1-44a2-be1f-9bacb42457a7
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